工作上的一些气事害我今天非常没有气质。
客户的某员工C小姐的队伍在工作上的一些失误,导致一些技术上的问题。
C小姐未经调查就把问题抛过来要我们解释/解决。
经过调查以后发现问题源自于他们的失误。
当天,我们就向C小姐解释了问题的由来和给予她数个解决方案。
数天后的今天下午,她在电话的另一端气急败坏地坚持我给予的解决方案并不是正确的解决方案。
「C, have you try on the proposed solution that I've told you on the other day?」
「No. You listen to me, you should look into the problem, instead of giving me this kind of troubleshooting steps.」
「C, that is the solution to solve your problem, please go ahead to do so.」
「You should look into the problem! Instead of asking me go to the user place again to perform the steps, what if the solution you provided can't resolve the problem?! 」
「But C, I can assure you this is the only way we can do due to the mistake your team had made earlier on.」
「No. I don't agree. I don't think this is the solution. You should look into the problem, you know?!」
「Ok fine. Tell me what do you think then? Tell me what's the correct solution in your mind.」
「Hey! You're the expert and you are asking me about the solution?! You should tell me the solution!」
「I already provided you the solution but you insisted it is NOT! So now, it's up to you and go do whatever you like!!!!!!!!!!」
我知道我很没有气质了。
我知道我不应该和她一般见识。
但是,你知道吗? 她真的很难顶!!!!!! 这已不是第一次了。 佛都有火。
今天在说完以上最后一句话以后我便走出会议室,任由她再说上千千万万遍的you should look into the problem我也没办法听下去了。
过后,问题解决了,在另一位该客户公司高薪聘请的国外高手把同样的一模一样的解决方案告诉她以后。
这些人真的有没有搞错。
害我讨厌自己了一整天,因为觉得那样发火的我真的太不可原谅了。
我该把之前买的EQ书拿出来慢慢消化了。
神,请你原谅我的无知和丑陋的弱点。 并麻烦把牛只都送回牛栏去吧,谢谢。 T___T
11 comments:
我相信你的EQ会慢慢的提升到另一种境界!
客户认为他们永远是对的,永远有权利把vendor当狗一般使唤。我们只能笑笑应对,免得把芝麻绿豆小事搞大.
Hey,
Customers are always right, huh? But [C] is not even our customer, so we couldn't care much. What we tried to do is to minimize the endless headaches created by them. If only each of them pick up 10% more on technical skills, we'd be very happy and such stupid mistakes won't repeat again. :)
问题不在你,是她EQ零蛋而已。
你也回答地很正确啊。她要解决方案,你也给她了;她不想跟你的方案但又没其他方法;你还能做些什么呢?
生活起起落落,总会遇到这种人。
唉,牛到处都是。还是一只眼睛长在额头的牛!他摆明就是不愿相信你的能力!
一只没眼光的牛,悲哀。
我撑你!
p3i ch3n: 我会努力的。:) 对啊,那头牛还恶人先告状发了一封电邮给其老板们,投诉我们无能。 什么人来的。
man7drake: Yes, you are right. I guess our goal for now is to reduce headaches create by them. Please stay with me until the end! We can go through this together hahahaa...
延肯:谢谢你啊。 我很Okay。 :)
xxiefansu:不相信我还可以,连我公司老大阿乸的意见她也藐视就真的很过分。
人类、牛只,傻傻分不清楚。 @_@
memo:谢谢你... ...
Even though the customer may be an a-hole, still need to be always diplomatic with them. I suppose customer was expecting a different kind of solution, maybe automating the whole for them or something.
I suppose this is why Lcie sounds pissed off now and then...
eng seng: halo. mind to tell me who are you? are you Lcie's friend or FANS?! :P
Actually complicated... But I know Lcie from previous job...
Ask the Cow to milk their own milk. Bet they can't.
lcie: cool point!
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