工作上的一些气事害我今天非常没有气质。
客户的某员工C小姐的队伍在工作上的一些失误,导致一些技术上的问题。
C小姐未经调查就把问题抛过来要我们解释/解决。
经过调查以后发现问题源自于他们的失误。
当天,我们就向C小姐解释了问题的由来和给予她数个解决方案。
数天后的今天下午,她在电话的另一端气急败坏地坚持我给予的解决方案并不是正确的解决方案。
「C, have you try on the proposed solution that I've told you on the other day?」
「No. You listen to me, you should look into the problem, instead of giving me this kind of troubleshooting steps.」
「C, that is the solution to solve your problem, please go ahead to do so.」
「You should look into the problem! Instead of asking me go to the user place again to perform the steps, what if the solution you provided can't resolve the problem?! 」
「But C, I can assure you this is the only way we can do due to the mistake your team had made earlier on.」
「No. I don't agree. I don't think this is the solution. You should look into the problem, you know?!」
「Ok fine. Tell me what do you think then? Tell me what's the correct solution in your mind.」
「Hey! You're the expert and you are asking me about the solution?! You should tell me the solution!」
「I already provided you the solution but you insisted it is NOT! So now, it's up to you and go do whatever you like!!!!!!!!!!」
我知道我很没有气质了。
我知道我不应该和她一般见识。
但是,你知道吗? 她真的很难顶!!!!!! 这已不是第一次了。 佛都有火。
今天在说完以上最后一句话以后我便走出会议室,任由她再说上千千万万遍的you should look into the problem我也没办法听下去了。
过后,问题解决了,在另一位该客户公司高薪聘请的国外高手把同样的一模一样的解决方案告诉她以后。
这些人真的有没有搞错。
害我讨厌自己了一整天,因为觉得那样发火的我真的太不可原谅了。
我该把之前买的EQ书拿出来慢慢消化了。
神,请你原谅我的无知和丑陋的弱点。 并麻烦把牛只都送回牛栏去吧,谢谢。 T___T